Gamified WhatsApp Chatbot API
The WhatsApp Chatbot API enables users to launch an interactive, gamified AR experience directly from a brand’s WhatsApp channel, with no need for a traditional web registration flow.
User Journey
01
Smart Conversations begin
The journey starts with a branded AI-powered chatbot inside WhatsApp. It engages users instantly, welcoming them in your brand’s tone of voice and offering a chance to unlock a reward or experience. The AI agent dynamically creates a personalised journey tailored to each user’s intent and behaviour.
02
Gamified AR Is Activated
Users receive a personalised WebAR link directly in WhatsApp, launching an immersive branded experience. Whether it’s spin-to-win, product try-on, AR voucher unlock, or a location-based scavenger hunt, each format is designed to boost attention, drive interaction, and create memorable impact.
03
Reward Delivered and Conversion Tracked
Once the experience is completed, a digital reward is delivered instantly, either sent back into the WhatsApp channel or activated directly from the WebAR experience. This closes the loop from interaction to in-store or online conversion.
04
Reward Redemption
A personalised reward, such as a QR code, discount, or digital offer, is delivered instantly for easy redemption. After the reward is claimed, follow-up messages and retargeting can be automatically triggered to re-engage users, build loyalty, and extend the customer journey beyond the initial interaction.
Why it works
01
Built Natively for WhatsApp
Reach your audience where they’re already active, with over 2 billion users, 98% message open rates, 60%+ response rates, and average replies within 60 seconds. It’s the highest-performing communication channel available to brands today.
02
Branded AI Automation
Engage at scale with fully branded, AI-powered chat experiences. Personalised conversations are driven by automation, making it easier to convert users without the need for manual support, while boosting efficiency and brand consistency.
03
Immersive, Memorable Experiences
WebAR transforms passive messaging into playful branded storytelling. From try-ons to treasure hunts, AR moments capture attention, increase dwell time, and drive emotional engagement that sticks.
04
Data-Rich, ROI-Focused
Capture real-time behavioural and geolocation insights, build first-party data, and measure performance with clarity. Businesses see higher satisfaction, conversion, and retention. Making this one of the few channels where engagement directly drives sales.
05
Live Monitoring & Optimisation
Track performance as it happens through real-time dashboards for engagement, conversions, and drop-off points. Make agile, in-flight adjustments to chatbot flows or reward mechanics to maximise impact.
Demo Experience:
The platform is designed for
It’s fast, fully branded, and blends gamification, AR, and rewards inside a familiar chat experience.
See it in action: Discover how Infobip activated this experience live at their SHIFT Conference.